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Wayback Revive is committed to transparent, fair policies so you know exactly what to expect after placing an order. This page covers when revisions are available, when a refund may be considered, and which situations fall outside refund eligibility.

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Revisions

You can request a revision to your restored website when all of the following conditions are met:
  • The request falls within the defined project scope
  • The issue relates directly to archived content accuracy — for example, content that was available in the archive but was missed or rendered incorrectly
  • The request is submitted within the review period communicated at the start of your project
If you are unsure whether your concern qualifies as a revision, reach out to support before the review period closes.

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When a Refund May Be Considered

Refunds are evaluated on a case-by-case basis. You may be eligible for a refund if:
If the Wayback Machine or other archive sources do not contain enough data to complete your restoration as agreed, and no alternative solution is possible, a refund may be issued.
If Wayback Revive is unable to deliver the agreed scope of work for reasons within their control, you are eligible to request a refund.

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When Refunds Are Not Applicable

Refunds are not available in the following situations:
  • Change of mind after delivery — once the restored website has been delivered, a preference change does not qualify for a refund
  • Requests beyond archived data — content that was never captured in the archive cannot be restored, and its absence is not grounds for a refund
  • Completed custom or extra work — any additional or custom work that has already been completed is non-refundable, regardless of later decisions to cancel or change direction
For full legal details, review the policy documents linked in the footer of the Wayback Revive website. If you have questions before placing an order, contact support for clarification.